If you are not entirely happy with your purchase, you have 14 (fourteen) days from the date of delivery to return it to us in perfect condition, suitable for resale, and in its original packaging (audio products must be in their original wrapping and unopened). If stock is available, you will receive a refund or a replacement of the same item. You have 14 (fourteen) days to return any items that have already been shipped after canceling the order. After your return is received, you will receive your refund within 14 (fourteen) days. Please be aware that exchanges are not accepted.
Please use the CONTACT or HELP & FAQ links in the footer to contact our Customer Services department in order to return an item.
In order to recover lost shipping costs, Fasco Empire Ltd. strongly advises customers to use tracked shipping when returning any item. If the goods do not arrive, tracking information will be needed.
When third-party couriers are at fault or tracking information is not supplied, Fasco Empire Ltd. cannot be held accountable for misplaced or damaged returns.
Returning defective or damaged goods without first contacting Fasco Empire Ltd will be considered an unauthorized return.
Unless the products are defective, postage and delivery fees are not reimbursed. Fasco Empire Ltd cannot be held accountable for returns that are not received, so please get proof of postage.
Returns that are not authorized might not be accepted.
After 28 days of delivery, returns are not permitted for any reason.